PRIVACY POLICY

                    

Data privacy is of great importance to us and we want to be open and transparent with the processing of your personal data. At the same time, we have set up appropriate physical, electronic and management procedures for this purpose in order to protect the data we collect. However, due to the inherent open nature of the Internet, we cannot guarantee that communication between you and us or the information stored on the Website or on our servers will be completely secure from unauthorized access by third parties. Therefore, we have policies that determine how your personal information will be processed and protected during and after your visit to this website.

 

Who is the manager of the processing of your personal data?

As a controller, we process your personal data in accordance with the applicable data protection rules, in particular in accordance with the General Data Protection Regulation (EU) 679/2016 (hereinafter: the General Regulation).

 

Processing manager:

NATALIO, craft for specialized design activities, vl. Natalio Đangradović, Đurinići, Donji Đurinići 5

Croatia

Personal ID number: 85061862260

Cell: 095/8570898

Email: dangradovicnatalio@gmail.com

 

Where do we store your data?

The data we collect is stored within the European Union (EU) and the European Economic Area (EEA), except for Switzerland, but can also be transferred and processed in third countries, especially the USA. Any such transfer of personal data will be carried out in accordance with applicable legal regulations. For transfers to third countries we use Standard contractual clauses, decisions on adequacy, appropriate safeguards.

Who can access your data?

We will never pass on, sell or modify your data for marketing purposes to third parties outside of the processing manager. The information provided to third parties is used only to provide our services. Below you will find which categories of third parties under each specific procedure.

 

What is the legal basis for processing?

For each specific processing of personal data that we collect, we will inform you whether the acquisition of personal data is statutory or mandatory for the execution of the contract and whether you are obliged to provide personal data and the possible consequences if you choose not to provide them.

 

What are your rights?

Right of access:

You have the right to request information about your personal information that we hold at any time. You can contact us by e-mail or phone.

 

Right to portability:

Whenever the controller processes your personal data by automated means on the basis of consent or contract, you have the right to receive a copy of the data in a structured, common form and machine-readable format, and you have the right to transfer this data to another controller. This includes only the personal information you have sent us.

 

Right to correction:

You have the right to request the correction of your personal data if it is inaccurate, including the right to supplement incomplete personal data.

 

Right to delete:

You can ask us to delete your personal data if we have processed it unlawfully or that processing constitutes a disproportionate encroachment on your protected interests. Please note that there are reasons that prevent immediate deletion, for example to maintain a legal obligation to process.

 

Right to object to processing based on a legitimate interest:

You have the right to object to the processing of personal data based on the legitimate interest of the controller and who will not continue to process personal data for such purposes, unless the legitimate interest in processing exceeds the interests, rights and freedoms of respondents or to set, exercise or defend legal claims.

The right to object to direct marketing:

You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.

You can opt out of direct marketing in the following ways:

following the instructions in each marketing post,

via e-mail or to the processing manager's phone.

Right to limit processing:

You have the right to request that the controller restrict the processing of your personal data in the following circumstances:

  • if you oppose the legitimate interest of the controller to process personal data, the controller will restrict all processing of such data pending verification of the legitimate interest,

  • if you dispute the accuracy of personal data, the controller will limit all processing of such data to the period of verification of the accuracy of personal data,

  • if the processing is illegal you can oppose the deletion of personal data and instead request a restriction on the use of your personal data,

  • if the controller no longer needs personal data for processing purposes, but you request them in order to set, realize or defend legal claims.

How can you exercise your rights?

If you wish to exercise any of these rights, please contact us using our contact information from this privacy policy.

When you apply for the exercise of your rights, we are obliged to first establish the identity and for this purpose we will request additional information to verify the same. This serves to protect your rights and the private sphere.

If you exercise any of these rights too often and with an apparent intent to abuse, we may charge an administrative fee or refuse to process your request.

Right to complain to the supervisory authority:

If you believe that the controller is processing your personal data in an illegal manner, you can contact us. You also have the right to lodge a complaint with the supervisory authority.

Update our Privacy Policy:

We may need to update our Privacy Policy. The latest version of the Privacy Policy is always available on our website. We will notify you of any material changes to the Privacy Policy, such as changes to the purposes of the processing of personal data, the identity of the processor or your rights.

ONLINE PURCHASE

Why do we use your personal information?

We will use your personal information to manage online purchases on our website, as well as to process, send and receive returns of your order, send delivery status notifications or in the event of any problems with the delivery of the ordered goods.

We will also process your data for the purpose of order payment.

We will also use your information to process complaints and warranty issues.

Your personal data is processed for the purpose of identifying and confirming the legal age for online shopping and confirming your address with external partners, for creating sales invoices / offers to the respondent (physical address for delivery of goods, order address and delivery address).

What types of personal data do we process?

We will process the following categories of personal data:

  • contact information such as name, address, e-mail address and telephone number,

  • OIB data, if an R1 invoice has been requested,

  • payment data and payment history,

  • order information,

  • An IP address, assigned by an Internet Service Provider (ISP) that uses the carrier's date and time of registration.

By registering on the processing manager's website, the IP address assigned by the Internet Service Provider (ISP) that uses the carrier's date and time of registration is also stored. This data is stored in the background. The data is stored and stored for the purpose of preventing misuse of our services and, if necessary, to enable the investigation of committed violations. This data shall not be transferred to third parties unless there is a legal obligation to transfer the data or if the transfer serves the purpose of criminal prosecution.

Who has access to your personal information?

Your personal data that is passed on to third parties is used only for the provision of these services, such as companies that verify your address, communication agencies that send order confirmation, warehouse and distribution suppliers in connection with the delivery of your order, payment service providers to charge for purchases.

Payment for card payments on the web shop is made via the PayPal system.

What is the legal basis for the processing of your personal data?

The processing of your personal data is necessary in order to fulfill the contractual obligation, in this case the sale and execution of the service of managing and delivering the order.

How long do we store your data?

We store your data in order to fulfill the purpose of processing and enable control of complaints and fulfillment of quality guarantees, and for accounting purposes for 11 years in accordance with legal obligations.

 

DIRECT MARKETING / NEWSLETTER

 

Why do we use your personal information?

On our website, through social networks and in person through application forms in retail locations, respondents can subscribe to our newsletter, which you can receive via e-mail. The forms / forms / screens through which you subscribe to the newsletter determine which personal data is processed. Through the newsletter, we regularly inform you about our activities, offers and new content on the website, marketing activities and the offer of new products.

 

We can deliver the newsletter to you on the basis of the consent you have given us, but also on the basis of a legitimate interest, if we received your e-mail address in the process of purchasing our products.

 

You can receive our newsletter if you have a valid e-mail address, you have registered your e-mail address to receive newsletters and you have given us consent to receive them. After you register your e-mail address, we will send you an e-mail confirmation of registration before sending the newsletter for the first time in the double-inclusion process. This e-mail address confirmation is used to prove that the respondent is the owner of that e-mail address and that he or she has actually given consent to receive the newsletter. The collection of this data is necessary to understand the (possible) misuse of the e-mail address of a data carrier, and therefore serves the purpose of legal protection of the controller.

 

We may also deliver the newsletter to your e-mail address on the basis of a legitimate interest, if you have made a purchase in our web store or on the basis of consent to receive the newsletter, which you have given us in writing at one of our points of sale.

We do not transfer personal information we collect to send newsletters to third parties. You can revoke your consent to receive the newsletter at any time or object to receiving it via the "unsubscribe" link in each newsletter, or directly via e-mail, which you will find in this Privacy Policy.

 

In order to optimize the experience of using our website, we will provide you with relevant information, recommended products, sending reminders of products left in your shopping bag and sending personalized offers. All of these great services are based on your previous purchases, what you clicked on, and the information you sent us.

The newsletter may contain the so-called tracking pixel. The tracking pixel is a miniature material embedded in such emails, which are sent in HTML format. This allows us to statistically analyze the success or failure of online marketing campaigns. Based on the built-in tracking pixel, we can see if and when the entrepreneur opened the email and which links in the email were called by the data subjects. Such personal data collected in the tracking pixels contained in the newsletter is stored and analyzed by the processing manager to optimize the delivery of the newsletter, as well as to adjust the content of future newsletters even according to the interests of the respondents.

 

What types of personal data do we process?

We will process the categories of personal data in particular:

contact information such as name, surname, e-mail address, telephone number,

When registering for a newsletter, we also store the IP address of the computer system assigned by the Internet Service Provider (ISP), which is used by the respondent at the time of registration, as well as the date and time of registration.

 

Who has access to your personal information?

The data provided to third parties is used only to provide the above service, media agencies and technical suppliers for the distribution of physical and digital direct marketing. We will never pass on, sell or modify your data for marketing purposes to third parties.

How long do we store your data?

We store your information for newsletter / direct marketing until you withdraw your consent or until we decide to delete your information due to inactivity.

 

CUSTOMER SERVICE

Why do we use your personal information?

We will use your personal information to manage your inquiries, to resolve complaints and warranties for products and technical support via email, telephone and social media.

The site contains forms and information that allow quick electronic contact with us, as well as direct communication with us, which also includes the general address of the so-called. e-mail (e-mail address). If you contact us by e-mail, your personal data is automatically stored, and for the purpose of processing your inquiry and request, we also forward this data to third parties only for the provision of these services.

We may also contact you if there is a problem with your order.

We process on the basis of your request or on the basis of the fulfillment of a contractual obligation (when we contact you for your order).

What types of personal information to process?

We will process all information you provide to us, including the following categories:

  • contact information such as name, address, email address and telephone number,

  • payment data and payment history,

  • credit information,

  • order information,

  • all correspondence related to the inquiry.

 

How long do we keep your data?

We will retain your data for 100 days for e-mail minutes and responses and 12 months for case management.

For complaints in the store your personal data will be stored for 2 years.

PREVENTION OF ABUSE AND CRIMINAL OFFENSES

Why do we use your personal information?

We will use your personal information to ensure that you respect the rights and obligations of our relationship, and to prevent data loss through data security management and to prevent misuse of our services.

We will also use your personal information via video surveillance for security reasons. This data will be used to monitor incidents and prevent and report criminal offenses in our stores.

What types of personal data do we process?

We will process the following categories of personal data:

  • contact information such as name, address, telephone number and e-mail address,

  • customer number,

  • videos,

  • order history,

  • delivery information,

  • payment history.

Who has access to your personal information?

Your personal data, which is passed on to third parties, is used only for the above purposes.

Your personal information will be used to prevent and investigate the misuse of our online services, losses and fraud.

Personal data relevant to the processing of incidents and fraud may be shared with insurance companies, administrative and judicial bodies and (local or global) executive authorities to complete the investigation. Please note that such recipients have an independent right or obligation to process your personal data.

What is the legal basis for the processing of your personal data?

The processing of your personal data in order to prevent the misuse of our services is based on our legitimate interest and / or legal obligation.

How long do we store your data?

We keep your data for the time we need to prevent and / or report potential fraud and other criminal offenses. Videos will be stored in accordance with applicable law, for a maximum of 6 months, unless otherwise provided by law.

COOKIES

Our website uses cookies. Cookies are text files that are stored in a computer system via an Internet browser.

Many websites and servers use cookies. Many cookies contain so-called cookie IDs. A cookie ID is a unique identifier for a cookie. It consists of a string of characters through which websites and servers can be assigned to a particular internet browser in which a cookie is stored. This allows websites and servers visited to distinguish individual browsers from other browsers that contain other cookies. A special Internet browser can be recognized and identified using a unique cookie ID.

By using cookies, we can provide users of our website with a user-friendly feeling that would not be possible without the use of cookies. When a user accesses a website, a cookie is stored on the user's computer system. Another example is a shopping cart cookie in an online store. The online store remembers the items that the customer put in the virtual shopping cart via cookies.

The Electronic Communications Act stipulates that we may store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your consent. This Site uses different types of cookies. Some cookies are set by third parties that appear on our site.

FULFILLMENT OF LEGAL OBLIGATIONS

Why do we use your personal information?

We will use your personal data in accordance with our legal obligations and obligations from court decisions and decisions of administrative bodies.

This includes the use of your personal information to collect and verify accounting information in accordance with our bookkeeping policies.

What types of personal data do we process?

We will process the following categories of personal data:

  • customer number,

  • order number,

  • name and surname,

  • mailing address,

  • transaction amount,

  • transaction date,

  • Personal ID number (if printing of R1 invoice is requested).

Who has access to your personal information?

Your information will be provided to the companies that provide us with the service in connection with the above information

(companies that provide data storage services, IT companies that provide accounting solutions, administrative bodies in accordance with legal obligations).

What is the legal basis for the processing of your personal data?

The processing of your personal data is necessary for the controller to fulfill his contractual and legal obligation.

How long do we store your data?

We will store your data in accordance with the rules of keeping business and accounting documents.

PROVISIONS ON DATA PROTECTION ON THE APPLICATION AND USE OF FACEBOOK AND INSTAGRAM

The processing manager may integrate or have integrated components of Facebook on his / her website. Facebook is a social network operated by Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. If the person lives outside the United States or Canada, the processing manager is Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland.

The data protection guidelines published by Facebook are available at https://facebook.com/about/privacy/ and https://help.instagram.com/519522125107875?helpref=page_content , provide information on collection, processing and use personal information by Facebook. In addition, the guidelines explain what settings Facebook offers to protect the privacy of data subjects. In addition, various configuration options are available to allow data transfer removal.

PROVISIONS ON DATA PROTECTION ON THE APPLICATION AND USE OF THE GOOGLE ANALYTICS SERVICE (WITH ANONYMIZATION FUNCTION)

The processing manager may integrate or have integrated Google Analytics components (with an anonymity feature) on its website. Google Analytics collects and analyzes data about the behavior of site visitors. The web analytics service collects, among other things, information about the website from which the person came (the so-called referrer), which subpages were visited or how often and during which time the subpages were viewed. Web analysis is mainly used to optimize a website and to conduct a cost-benefit analysis of internet advertising.

The operator of the Google Analytics component is Google Inc., 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351, United States.

For web analytics via Google Analytics, the controller uses the application “_gat. _anonymizeIp ”. With this application, Google shortens the IP address of the data carrier's Internet connection and anonymizes when accessing our website from a Member State of the European Union or another Contracting State to the Agreement on the European Economic Area.

The purpose of the Google Analytics component is to analyze the traffic to our website. Google collects the collected data and information, among other things, to evaluate the use of our website and to provide online reports that show the activities on our website and provide other services related to the use of our website for us.

For more information and applicable provisions of data protection than Google can be downloaded at: https://www.google.com/intl/en/policies/privacy/ and https://www.google.com/analytics/terms/ us.html Google Analytics is further explained in the following link: https://www.google.com/analytics/ .

PINTEREST

On your website, the processing manager can integrate or have an integrated component of the Pinterest button. Check Pinterest's privacy policy at https://policy.pinterest.com/en/privacy-policy