COMPANY BASIC DATA

 

NATALIO, craft for specialized design activities,  property of Natalio Đangradović, Đurinići, Donji Đurinići 5

 

Personal ID number: 85061862260

 

Craft registered in the Chamber of Crafts Dubrovnik, MBO 98163493 No. crafts 19010107741 Art. cartridge registration 7741

 

Account in Erste & Steiermärkische bank dd IBAN: HR4524020063206403670

 

Methods of payment when buying through the web store are:

  • PayPal

  • General payment slip or internet banking

 

TERMS OF USE

 

OBRT NATALIO, is a craft that deals with the design of decorations and scented candles and through its website www.natalio.hr provides an information service and an online store (web shop).

 

GENERAL TERMS AND CONDITIONS OF SALE THROUGH ONLINE TRADE

1. GENERAL CONDITIONS

1.1 These General Terms and Conditions of Use of the Website and Use of the Online Store Service regulate the use of the Website by the user and the use of the Online Store Service.

1.2 In the General Terms and Conditions, terms written in bold have the following meanings:

For the purposes of these general terms and conditions, NATALIO stands for Natalio

Website means all websites or websites owned by NATALIO.

User means any natural person with permanent or temporary residence in the Republic of Croatia or outside the Republic of Croatia who accesses the website. The term user also includes a registered user. Registered user means any fully capable person, legal or natural, who has registered for the use of the online store service on the website with residence or registered office in the Republic of Croatia or abroad.

The Online Store service is a service that allows registered users to purchase NATALIO products via the website.

1.3 By accessing and using the website through the appropriate technical means of access, each user undertakes to comply with these General Terms and Conditions and agrees that the provisions of these General Terms and Conditions apply to him.

2. LIMITATIONS OF USE AND LIABILITY

2.1 The user undertakes not to use the website in any way contrary to the positive regulations; post or distribute through the website any content that is contrary to positive regulations, including, but not limited to, harmful, threatening, harassing, vulgar, pornographic content, content that spreads hatred and racial intolerance, content that violates the rights of others and interests and the like; modify, delete or destroy any information on the Website; use the Website to infringe the rights of third parties, including to infringe the secrecy, intellectual property rights or other rights or interests of third parties; use the website to send e-mails contrary to these General Terms and Conditions; enter or distribute through the Website any illegal software, including, but not limited to, viruses, spyware, Trojans, or the like; use this website to advertise or conduct any commercial, religious, political or non-commercial advertising.

2.2 Documents, data and information published on the Website may not be reproduced, distributed or used in any way for commercial purposes without the express consent of NATALIO or in any way that may cause harm to NATALIO or any third party. Documents, data and information published on this website may be used only for the individual needs of users in compliance with all copyrights and proprietary rights, and the rights of third parties.

2.3 By using the content of this website, the user accepts:

  • all risks arising from the use of the website

  • accepts to use the content of the website exclusively for personal use and at your own risk.

2.4 NATALIO disclaims all liability in full:

  • which in any way may arise from, or in any way be connected with the use of the website,

  • for any user actions using or abusing the content of the Website

  • for any damage that may occur to the user or any third party in connection with the use or misuse of the content of the website.

2.5 Websites may also contain documents, data, information and links to other Internet sites created by third parties which, to the extent necessary and possible, will be marked as such.

NATALIO has no control over the said documents, data, information or other Internet sites at all, and disclaims all liability, including but not limited to the accuracy, completeness and availability of content on Internet sites created by third parties. NATALIO disclaims any responsibility for any content displayed on such third party sites, as well as for any products or services acquired through such third parties. Such third parties will not be deemed to be in any way affiliated with NATALIO solely because of the existence of a link to the Website.

2.6 NATALIO reserves the right to change the content of the website, the right to terminate the website, and the right to restrict access to the website, all without notice, and will not be liable for any possible consequences arising from such changes, cancellations or restrictions.

2.7 NATALIO will not be liable for any possible consequences arising from the unavailability of the website due to

any technical reasons.

2.8 NATALIO reserves the right to change the prices of its products.

2.9 NATALIO reserves the right to prevent access to the website to IP addresses, (or users) from which actions contrary to these General Terms and Conditions are performed, and on this basis will not bear any responsibility.

2.10 NATALIO is in no way liable to users for the costs they incur in using computer equipment and telecommunications systems to access the website and the e-commerce service.

3. INTELLECTUAL PROPERTY

3.1 The User accepts that the entire content of the website is exclusively the private property of NATALIO or its authorized persons. Any copying, distribution, transfer, publication, linking or otherwise modification of this website, without the express written consent of NATALIO, is expressly prohibited.

3.2. Violation of these General Terms and Conditions may result in civil proceedings and / or criminal prosecution against the perpetrator of copyright infringement, trademark rights, or any other form of intellectual property.

3.3 By using the website, the user is given a limited, non-exclusive, non-transferable and revocable permission to use the content of the website by viewing it for personal purposes.

3.4 For the avoidance of doubt, NATALIO expressly reserves and does not transfer to the user any other rights in relation to the content of the website, and prohibits the use of the content of the website, except as provided in these General Terms and as may be permitted by the instructions on the website pages.

3.5 The User has in particular no right to download, duplicate, modify, edit, distribute, display, delete, send, sell, resell, adapt, modify the content, create derivatives, include on other Internet sites or media or use in any way other than for personal purposes for home use.

3.6 If expressly permitted on the website, the user will have the right to download certain content. In such a case, the user undertakes to use such content exclusively for personal use, and to fully comply with the provisions of these General Terms and Conditions in relation to such content.

3.7 By uploading data, including photos, to users' websites, they become the exclusive property of NATALIO.

4. PROTECTION OF PERSONAL DATA

4.1 Before accessing certain content, users will be required to provide NATALIO personal information. In the case of consent to the provision of personal data, users will be deemed to have agreed to the terms of use of personal data provided by these General Terms and Conditions, which entitle certain persons to collect, use, process and transmit personal data necessary to use the website.

4.2 By checking the appropriate icon on the website, the user is considered to consent to the collection, use, processing and transfer of personal data necessary for the use of the website, including, but not limited to:

  • consent that NATALIO may, in accordance with the provisions of the General Regulation on Personal Data Protection, process personal data for its own records and provide other services, create a database of customers, notify about new products and services, and improve services and may provide such data to third parties for the purpose of performing the service, protecting the interests of users and preventing possible abuses;

  • the need for better insight and understanding of individual needs and requirements of users as well as the development of opportunities for the best possible provision of all NATALIO services to the satisfaction of users;

  • providing information to other persons necessary to perform the above purposes.

4.3 NATALIO will keep personal data only to the extent necessary for the purposes provided for in these General Terms and Conditions. After that time, personal data will be destroyed, deleted or made anonymous in a way that ensures that the security of personal data is maintained. NATALIO will not disclose personal information to third parties other than persons from its group of companies.

4.4 NATALIO shall ensure that personal data are kept in a secure place (which includes administrative, technical and physical protection to prevent unauthorized use, access, disclosure, copying or alteration of personal data), which can only be accessed by authorized persons. It will allow users to access their personal information in their possession to ensure that personal information is accurate, complete and up to date.

4.5 If users have any questions regarding the use of personal data they can contact NATALIO directly.

4.6 If users request the deletion of their personal data, NATALIO will remove such data, but thereby agree that they will be denied access to certain content on the website.

4.7 When providing personal data, the user guarantees that it is complete, true, accurate and up-to-date.

5. SAFETY STATEMENT

5.1 NATALIO uses PayPal as a payment service. PAYPAL applies the most modern standards in data protection - https://www.paypal.com/hr/webapps/mpp/paypal-safety-and-security . When paying via internet banking, you will receive a pro forma invoice to your e-mail address with all the information required for payment, including the account number to which the funds should be paid. You can make the payment using internet banking or through the usual payment methods - bank, post office, Fina, etc. Upon receipt of the payment, the store delivers the paid products. Paid orders can also be picked up in person at the Natalio atelier location:

Hebrangova 38

10,000 Zagreb

Croatia

6. USE OF THE INTERNET TRADE SERVICE AND USER REGISTRATION

6.1 The use of the service is available only to registered users who are of legal age and fully capable of business, which is confirmed by using the online store service.

6.2. The user is registered through the website, during which the user will be obliged to enter certain personal data and agree to the use of such personal data.

6.3 After successful registration, the registered user receives a username and password that are used to authorize the use of the Internet service, and is obliged to maintain the confidentiality of the username and password. If the user suspects unauthorized use of his username and / or password, he is responsible for all possible costs caused by the use of his username and / or password until he notifies NATALIO through contacts published on the website about the suspicion of unauthorized use. The user is also responsible for all unauthorized activities authorized and performed under his username and / or password.

6.4 By registering, the user confirms: that he fully accepts these general conditions, and especially in the part in which they relate to the services of the Online Store; completeness, accuracy, truthfulness and up-to-dateness of personal data; to give NATALIO explicit consent that, in accordance with the provisions of the General Regulation on Personal Data Protection, it may process the given personal data for the needs of its own records and the provision of other services,

the need to create a customer database, inform about new products and services, and improve services and that NATALIO may provide this information to third parties for the purpose of performing the service, protecting the interests of NATALIO users and preventing possible abuse.

7. MANNER OF SELECTION AND ORDERING PRODUCTS

7.1 The Registered User agrees that the purchase through the Online Store service is made by the Registered User purchasing products available through the Online Store Service by selecting them based on the image and basic product description. Product images are for illustrative purposes only and do not always correspond in detail to products that are actually available. Due to the possibility of individual adjustment of the monitor on the computer, differences in the perception of product color by the human eye, etc., NATALIO does not guarantee complete compliance of product colors with colors as the registered user sees them on the screen of his monitor.

7.2 Product ordering is done electronically. By clicking on the 'ADD TO CART' icon, the selected product is saved in a virtual consumer basket, where the customer can increase or decrease the number of the same already ordered product, delete or change products. To continue the procedure, it is necessary to click 'BUY' where all selected items are located. To cancel the purchase you need to click 'CANCEL PURCHASE'. The goods are considered ordered when the registered user goes through the entire order process. At the e-mail address where you registered as a customer, you will receive a confirmation that the order has been received by Natalio.

7.3 If NATALIO is not able to deliver any of the ordered products, it will contact the customer by phone or e-mail, and inform him of the above. The customer has the option to cancel the ordered product or request a replacement product.

8. PRODUCT PRICES THROUGH THE INTERNET SHOP SERVICE

8.1 Product prices are expressed in Croatian Kuna (“HRK”) or Euro (€) and do not calculate tax in accordance with the laws applicable in the territory of the Republic of Croatia, ie. headquarters of the craft Natalio.

8.2. For purchases through the Online Store, NATALIO may determine certain discounts that may apply to a certain period of time, or for certain promotional sales, or certain types, groups or categories of products. Discounts will be clearly indicated next to the product to which the discount applies.

8.3 Product prices are subject to change until the confirmation of purchase.

8.4 By confirming the purchase, registered users complete the purchase process via the web shop service. The contract of sale is concluded at the time of receipt of payment.

8.5 The delivery price of purchased products is not included in the stated price of the product on the website.

9. METHOD OF PAYMENT FOR PRODUCTS VIA WEBSHOP SERVICE

9.1 Registered users can pay for products in the following ways, where the choice is made on the website:

  • PayPal

  • internet banking

 

9.2 When paying with PayPal, the authorization is done automatically.

 

9.3 NATALIO will bear all manipulative costs of user card authorization.

 

9.4 Only after successful authorization can a registered user make or continue a purchase through the Online Store service. In case of unsuccessful authorization, the purchase process is terminated. The registered user receives a confirmation via e-mail or website whether the authorization was successful or unsuccessful. The registered user is responsible for the correctness of the data provided using the online store service.

 

10. DELIVERY VIA WEBSHOP SERVICE

10.1 Delivery of products is possible in the Republic of Croatia and abroad.

10.2. For certain products or groups of products, which will be specifically indicated, delivery is possible within certain areas or countries.

10.3. The delivery price is not included in the price of the product and is charged separately. For amounts greater than HRK 1,000.00 for the territory of the Republic of Croatia, delivery is free, and for amounts less than HRK 1,000.00, HRK 40.00 is charged.

10.4 For areas outside the Republic of Croatia, for orders from European Union countries, delivery is charged 20 euros (€) in kuna equivalent according to the conversion prescribed by the General Terms and Conditions,

The price of delivery does not include the costs of import customs clearance, fees and other administrative and tax duties (VAT, VAT, VAT, etc.) in the country where the delivery is made. The registered user (buyer) assumes the obligation of import customs clearance and bears the costs of fees and other administrative and tax duties.

10.5. For other countries outside the EU, the delivery price is charged according to the valid HP delivery service price list. The price of delivery does not include the costs of import customs clearance, fees and other administrative and tax duties (VAT, VAT, VAT, etc.) in the country where the delivery is made. The registered user (buyer) assumes the obligation of import customs clearance and bears the costs of fees and other administrative and tax duties.

10.6 After NATALIO confirms the order, and no later than within 48 hours, if the order falls or delivery is to be made on non-working days, the deadline for delivery of products begins, and the purchased products will be delivered to the registered user within the following deadlines:

  • up to 5 working days for the area of ​​the City of Zagreb,

  • up to 7 working days for the rest of the Republic of Croatia

  • from 5 to 12 working days for the area of ​​the island of the Republic of Croatia

  • up to 15 working days for other areas outside the Republic of Croatia.

10.7 In case of anticipated delivery delay due to force majeure and / or no fault NATALIO, and if for any reason the registered user (customer) is not available to the contacts specified during registration to notify NATALIO is not responsible for delivery delays.

10.8 The products will be delivered to the user at the delivery address specified during the registration of the user (buyer), and if the registered user (buyer) is not personally available or does not receive delivery to the address specified as the delivery address, he will be left with a message be able to contact or delivery can be picked up by another person (adult household member, authorized person by a registered user) upon presentation of a personal identification document.

10.9 When registering, the registered user is obliged to inspect the shipment, report visible damage directly to the deliverer, and refuse to accept the damaged shipment. By signing the invoice and receiving the invoice, the registered user confirms that during the collection of the product he inspected it and that there are no objections to damage to the transport packaging.

10.10 If the registered user refuses to receive the shipment due to established and visible damage to the transport packaging, he is obliged to fill in the appropriate form of delivery-courier service regarding damaged shipments, and notify by e-mail immediately and no later than 8 (eight) days NATALIO whether he wants a repeat delivery or a refund. Upon receipt of the advertised shipment and the appropriate form, NATALIO undertakes to re-deliver at the request of the registered user within the deadlines prescribed for delivery if the product is in stock with NATALIO or at the request of the registered user to refund.

10.11 If the registered user does not take over the product or refuses to take over the product without a valid reason or refuses to fill in the appropriate forms, NATALIO reserves the right to demand reimbursement of costs incurred.

11. TERMS OF SALE

Conclusion and termination of sales contracts

11.1 These Terms and the individual terms of sale indicated with the information on certain products represent Natalio's offer for concluding the Contract and the user as a buyer by concluding the order or otherwise determined by these Terms accepts it, which is considered to be a contract between Natalio. terms of sale set forth in these Terms.

11.2. The subject and commercial purpose of the Contract is the purchase of the selected product or service through the NATALIO web store with the payment of the appropriate fee - the price of the product or service. The contract is concluded by means of remote communication (Contract concluded at a distance) through: orders from the Internet.

11.3. The contract enters into force and is binding at the time of concluding the order and creating the invoice.

11.4. The User may unilaterally terminate the Agreement within 14 (fourteen) days without giving a reason.

11.5. In order for the user to exercise the right to unilateral termination of the Agreement, he must notify Natalio of his decision to unilaterally terminate the Agreement before the deadline by an unequivocal statement sent by mail (to Natalio, Hebrangova 38, 10000 Zagreb) or by e-mail to dangradovicnatalio @ gmail.com, where you will provide your name, address, phone number, fax number or email address.

11.6. Also, for unilateral termination of the Agreement (link to the FORM), the user can fill in electronically and send in which case Natalio will send him a confirmation of receipt of notification of unilateral termination of the Agreement by e-mail.

11.7. The deadline for unilateral termination of the Contract is 14 (fourteen) days from the day when the goods or third party designated by the user, which is not the carrier, the goods subject to the Contract are handed over, or in case of service, from the conclusion of the Contract.

11.8. If the registered user unilaterally terminates the Agreement, he will be refunded the funds received from him, including delivery costs, without delay, and no later than 14 (fourteen) days from the date when the trade Natalio or NATALIO web store receives the user's decision to unilaterally terminate the Agreement, unless the registered user has chosen another type of delivery, which is not the cheapest standard delivery offered. Refunds will be made in the same way as the registered user made the payment. In the event that the registered user agrees in another way to a refund of the amount paid, he shall not bear any costs in relation to the refund.

Natalio can return the money only after the goods have been returned to him or after proof has been provided that the goods have been sent back.

11.9. The registered user is obliged to hand over the goods or send them to the address Natalio, Hebrangova 38, 10000 Zagreb, without undue delay, and in any case no later than 14 (fourteen) days from the day when Natalio, ie NATALIO web store, sent its decision on unilateral termination of the Agreement. The direct costs of returning the goods are borne by the registered user.

11.10.The registered user is responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods. In case of damage to the original packaging, the amount of the refund will be reduced by a percentage corresponding to the value of the goods. In this case the registered user will be notified. If it is unequivocally established that the complaint about the product is unjustified or that the defect of the ordered product was due to inadequate handling or use, then NATALIO is not obliged to refund or deliver a replacement product. The advertised product will be returned to the user at his expense with a written explanation of the reasons for non-acceptance of the request for return or replacement.

11.11. Pursuant to the Consumer Protection Act, the provisions of the Civil Obligations Act apply to the relations between the consumer (registered user) and the seller in the event of a material defect in the product (OG 35/05, 41/08, 125/11, 78/15, 29 / 18) on liability for material defects.

The consumer is obliged to inform the seller about the existence of visible defects without delay, and no later than 2 months from the day when he discovered the defect.

As a seller, we are not liable for material defects in items sold that become apparent after two years from the date of sale of the item.

12. CONVERSION STATEMENT

12.1 For registered users (customers) who have permanent or temporary residence, ie headquarters outside the Republic of Croatia, and pay in a currency other than Croatian kuna (HRK, all payments will be made in Croatian kuna (HRK), and the amount for which your the credit card is obtained through the conversion of the price from the euro (€) into the Croatian kuna (HRK) according to the valid exchange rate of the Croatian National Bank.

12.2 When charging with your credit card, the same amount is converted into your local currency according to the valid exchange rate list of the cardholders' association. As a result of the price conversion, there is a possibility of a small difference in the amount compared to the original price displayed on our website.

13. OTHER TERMS AND CONDITIONS OF THE INTERNET TRADE SERVICE

13.1 NATALIO shall not be liable for any damage that may occur to the registered user and third parties:

  • due to unauthorized use of a username and password or is associated with such use

  • in connection with the use or abuse of the use of the Online Store service, if the damage in question was not caused by NATALIO

  • is not responsible for any damage that may occur due to the interruption of the Internet connection when using the Online Store service

13.2 The provisions of the applicable Electronic Commerce Act and other laws relating to the provision and use of the Online Commerce Service shall apply to the use of the Internet Commerce Service.

14. AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS AND OTHER PROVISIONS

14.1 NATALIO reserves the right to change these General Terms and Conditions without prior notice. Registered users are obliged to check the valid General Terms and Conditions every time they use the website, and especially the services of the Online Store. The applicable general terms and conditions will be published on the website.

14.2 The General Terms and Conditions in force at the time of receipt of the price for the ordered product are valid for the use of the Online Store service.

14.3 All disputes that may arise under these General Terms and Conditions shall be resolved before the competent court in Zagreb.

14.4. By special regulations of the European Union, from 15.02. In 2016, across the EU, online shopping disputes will be resolved through a platform that you can access here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng = HR

This means that if you encounter a problem during an online purchase within the EU (defective product, inability to replace the product, etc.), you can submit your complaint in a faster and easier way at the link above.

The platform can be used by both consumers and traders, and complaints can be lodged in any of the 24 official EU languages.

The documents published on this website may be copied only for non-commercial purposes and only for individual use, and in compliance with all copyrights, other proprietary rights and any stated limitation of rights.